FAQ

In-stock items ship in 1-2 business days.

We provide a variety of jewelry including in-stock ready to ship, personalized items. In-stock items ship within 1 to 2 business days. At times there is a longer delay for filling an item that is out of stock. That will be noted in the availability section. Timelines might be extended during peak seasons and sales events.

Orders cannot be changed, modified, or canceled after checkout. Please make sure of the size and length prior to placing your order.

If you created an account at the time of purchase you can sign in on the website with your email address and password. If you did not create an account, enter your email address and click forgot your password. This allows you to reset the password so you can log in. Once you are in you can access your order history and track new orders.

If your tracking details show a delay in expected shipping, we ask that you allow 7 days (for packages in the United States and 20 days for packages in Canada) for the USPS to correct and move packages along to you. If after that time, please contact Customer Service to see if we can assist you at alelusilvertreasures@gmail.com.

Alelu Silver Treasures is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Upon inquiry, Alelu Silver Treasures will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

All Alelu Silver Treasures jewelry is covered by a 30 Day Warranty, provided at no cost. Our 30 Day Warranty covers an exchange or refund for new and unworn jewelry. It also covers repair or replacement due to defects in workmanship and/or materials. This warranty does not include the following: Jewelry that is damaged due to excessive wear or abuse. For example, a smashed or bent up ring that was obviously worn in an excessive or abusive way is not covered by our warranty. Keep in mind that sterling silver is a soft metal and it will scratch, bend and/or break. It should be treated with care. This plan also does not cover theft, loss, abuse or accidental chemical exposure resulting in damage. Return shipping is not covered by this plan.

If you take care of your sterling silver jewelry, it can last a lifetime! Please review our Jewelry Care Instructions page.